TERMS AND CONDITIONS
Purchase of Innovative Marketing Consultants Inc. Products Is Subject To The Following Terms and Conditions.
Innovative Marketing Consultants Inc.’s goal is to ship products on or within the lead time quoted at the time of order submission. Quoted lead times do not include shipping time and will range from 24 hours for in-stock, pre-assembled products to several weeks for large orders and/or out-of-stock products.
Lead times quoted at the time of order submission are estimates and may change unexpectedly. Lead times are based upon Innovative Marketing Consultants Inc.’s best judgment and are subject to factory schedules, available materials, and production limitations, and are not guaranteed. Innovative Marketing Consultants Inc. will make a reasonable effort to inform customers of any material change in projected lead times. Innovative Marketing Consultants Inc. will not be liable in any way for unmet lead times, independent of the cause will not pay for expedited shipping nor allow deductions from invoices due to unmet lead times.
PAYMENT METHODS AND TERMS
Innovative Marketing Consultants Inc. accepts the following forms of payment: company check, MasterCard/Visa/Discover/American Express credit cards, wire transfers, and money orders. On approved credit, payment is due net thirty (30) days from the date of shipment. Accounts past due will accrue finance charges of 1.5% per month (IF APPLIES). A complete credit application is required for open account terms to be established. All credit terms and arrangements are subject to the determination of Innovative Marketing Consultants Inc. credit department. If in the judgment of Innovative Marketing Consultants Inc., the financial condition of the customer does not justify open account credit terms, Innovative Marketing Consultants Inc. will require full payment prior to shipment.
CREDIT CARD FEES
When paid in advance by credit card, Innovative Marketing Consultants Inc. charges all orders 3.5% processing fee.
FREIGHT AND COST OF SHIPPING
Orders ship to the United States only. Orders unable to ship small parcel posts will be shipped common carrier. All shipments are F.O.B. For shipments outside the contiguous United States, contact Innovative Marketing Consultants Inc. Customer Care Center for applicable terms and conditions.
Shipping fees are paid by the customer and invoiced in accordance with the customer’s credit terms.
Shipping fees quoted at the time of order submission are estimates. Actual shipping fees may differ from estimates and customers will be required to pay the actual amount. Innovative Marketing Consultants Inc. reserves the right to select the carrier and route shipments at our discretion. Innovative Marketing Consultants Inc. will ship in the manner selected by the customer; however, the customer assumes any additional transportation and delivery costs.
TRANSPORTATION DAMAGE CLAIMS
Innovative Marketing Consultants Inc. products are tested for defects prior to shipping. Packaging is regularly inspected by transportation authorities who assume responsibility for both apparent and concealed damages sustained by improper handling. The title passes to the customer upon delivery by Innovative Marketing Consultants Inc. to the carrier. Innovative Marketing Consultants Inc. assumes no responsibility for damages incurred in transit. Once the customer signs for a shipment, the customer has taken possession and Innovative Marketing Consultants Inc. is unable to file a freight claim on behalf of the customer. Shipments found crushed, punctured, broken, delivered short, or otherwise damaged should not be accepted from the carrier and should be returned to Innovative Marketing Consultants Inc. Innovative Marketing Consultants Inc. must be notified immediately of the return to arrange for replacement shipment at no cost.
RETURN OF STOCK MERCHANDISE
No merchandise may be returned without a Return Authorization from the Innovative Marketing Consultants Inc. Customer Care Center. Return Authorization is only eligible on blank product (non-decorated) and must be obtained within 30 days of the date of purchase. Return Authorizations expire 30 days after the date of issue and will not be re-issued.
All returns must be shipped prepaid to the Innovative Marketing Consultants Inc. location designated on the Return Authorization. For standard products in “like new” condition and blank, a credit will be issued minus a 15% restocking fee and any unpaid freight charges, after receipt and inspection of the product at Innovative Marketing Consultants Inc.
SHIPPING AND RECEIVING POLICY
Innovative Marketing Consultants Inc. (IMC) prides itself on going the extra mile to utilize the best freight carriers for service at reasonable rates. Unfortunately, freight damage may still occur. It is the responsibility of the consignee to inspect all shipments before accepting goods from any carrier.
Innovative Marketing Consultants Inc. assumes no responsibility for damages occurring in transit. All deliveries with missing items or visible damage, (ripped, dented, broken, crushed, etc.) must be noted on the bill of lading or delivery receipt and immediately reported to IMC. Damages and freight claims will not be processed after 15 business days of accepting delivery. No Exceptions.
DAMAGED OR MISSING ITEMS
Any issue(s) MUST be notated on the Receipt of Delivery or Bill of Lading.
Contact Innovative Marketing Consultants Inc. Customer Care Center.
We will contact the carrier, fill out the appropriate paperwork and file the freight claim. *
We will send the customer replacement(s) at no charge. *
Verify with the carrier if we are required to use them for the replacement shipment (some require this, and others do not).
Customers must be compliant with the carrier’s reasonable requests for viewing and inspecting packages.
IMC is unable to file claims that are sent Collect or 3rd Party Collect.
Note: Once you/your customer signs, you/they take possession/ownership of the product.
You or your customer (in case of drop ship) is responsible for contacting the carrier, filling out the appropriate paperwork, and filing the freight claim. The company or individual filing the claim will be reimbursed by the freight carrier.
If a replacement shipment is requested, a new sales order must be submitted through our Customer
Care Center, or by email at firstname.lastname@example.org.
The same carrier must be used for the replacement order.
It is the customer’s responsibility to inspect the products within a reasonable time frame. Concealed damage claims must be filed within 15 days of the receipt of the shipment. No Exceptions.
CHANGES TO TERMS AND CONDITIONS
Terms and Conditions are subject to change without notice. The most current Terms and Conditions apply to any order and are available on Innovative Marketing Consultants Inc. website.
Call us directly or complete the contact form so we can better understand how to serve your promotional barware and branded bar tool needs.
4284 Shoreline Dr.
Spring Park, MN 55384
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